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Editorial inbox

That address goes straight to the people who write and test the articles. We read everything, but we cannot promise a reply to every message.

Reporting a fix that did not work

The more of this you include, the faster we can reproduce the problem and correct the article:

• A link to the article, and which method you were on.
• Your Windows version and build. Open Settings › System › About, or press Win + R, type winver and press Enter.
• If it concerns an update, the KB number shown in Windows Update or Update history.
• The exact error text or code, copied rather than retyped — a single character matters.
• What you tried and what happened, including any message that appeared.

Corrections are handled as described in the editorial policy: we re-test, fix the article, and the updated date on it changes so the correction is visible.

What we cannot help with

Thea is not a support desk. We cannot troubleshoot individual PCs, answer one-to-one support requests or walk you through a problem over email — the articles are the help we can offer. For hands-on support, Microsoft Support and your PC maker’s support line are the right places to go.

Advertising

Ad slots on Thea are self-managed and clearly labelled. Enquiries go to the same inbox with “Advertising” in the subject line. Advertising never influences what we cover or how a fix is written.